Defect Resolution Process
Schedule Fix
Based on the priority of the defect, the fix should be scheduled. It should be noted that some organizations treat lower priority defects as changes. All defects are not created equal from the perspective of how quickly they need to be fixed.
Fix Defect
This step involves correcting and verifying one or more deliverables (e.g., programs, documentation) required to remove the defect from the system. In addition, test data, checklists, etc. should be reviewed, and perhaps enhanced, so that in the future this defect would be caught earlier.
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