References

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" rowspan="3" width=200 BGCOLOR="#333366" TEXT="#080000" background="03cc8c00dkcfsz.png"> <div> <A HREF="http://www.mosaicinc.com" TARGET="_top" TITLE="http://www.mosaicinc.com"><U><B><IMG SRC="18b54400.png" border=0 width="84" height="64" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A></div> <div> <A HREF="modelmain.htm" TARGET="_top" TITLE="Defect Management Process"><U><B>Defect Management Process</B></U></A></div> <div> <A HREF="dprevention.htm" TARGET="_top" TITLE="Defect Prevention"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Defect Prevention</B></U></A></div> <div> <A HREF="delbaselining.htm" TARGET="_top" TITLE="Deliverable Baseline"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Deliverable 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TITLE="Implementing the Process"><U><B>Implementing the Process</B></U></A></div> <div> <A HREF="critmetrics.htm" TARGET="_top" TITLE="Define Critical Metrics"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Define Critical Metrics</B></U></A></div> <div> <A HREF="ident_critical_rsks.htm" TARGET="_top" TITLE="Identify Critical Risks"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Identify Critical Risks</B></U></A></div> <div> <A HREF="iprocessimprvnts.htm" TARGET="_top" TITLE="Identify Process Improvements"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Identify Process Improvements</B></U></A></div> <div> <A HREF="developplan.htm" TARGET="_top" TITLE="Develop Defect Management Plan"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Develop Plan</B></U></A></div> <div> <A HREF="pilotproject.htm" TARGET="_top" TITLE="Pilot the Defect Management Process"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Pilot the Defect Management Process</B></U></A></div> <bR> <div> <A HREF="glossary.htm" TARGET="_top" TITLE="Glossary"><U><B>Glossary</B></U></A></div> <div> <B>References</B></div> </td> <td valign="top" colspan=2 height=60 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <B>References</B></div> <div> </div> </td> </tr><tr> <td valign="top" height=388 colspan=2 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <TABLE BORDER="0" CELLPADDING="1" CELLSPACING="1" WIDTH="594" BORDERCOLORLIGHT="#C0C0C0" BORDERCOLORDARK="#808080" FRAME="VOID" RULES="NONE" HSPACE="0" VSPACE="0" > <tR> <tD VALIGN=TOP HEIGHT= 88 ><NOBR><div> <B> <A NAME="albr79"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>[ALBR79]</B></div> </NOBR></tD> <tD VALIGN=TOP WIDTH="474"><div> Albrecht, A.J., “Measuring Application Development Productivity”, Proceedings of the Joint SHARE/GUIDE/IBM Application Development Symposium, Oct. 1979, pp. 83-92.</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 110 ><NOBR><div> <B> <A NAME="albr83"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>[ALBR83]</B></div> </NOBR></tD> <tD VALIGN=TOP WIDTH="474"><div> Albrecht, A.J. and Gaffney, J.E., “Software Function, Source Lines of Code and Development Effort Prediction:  Software Science Validations”<I>, IEEE Transactions on Software Engineering</I>, January 1983, pp. 639-648.</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 66 ><NOBR><div> <B> <A NAME="burr82"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>[BURR82]</B></div> </NOBR></tD> <tD VALIGN=TOP WIDTH="474"><div> Burrill, Claude W. and Ellsworth, Leon W., <I>Quality Data Processing</I>, Burrill-Ellsworth Associates, Inc., Tenafly, N.J., 1982</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 88 ><NOBR><div> <B> <A NAME="chil92"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>[CHIL92]</B></div> </NOBR></tD> <tD VALIGN=TOP WIDTH="474"><div> Chillarege, Bhandari, Chaar, Hallidry, Moebus, Ray, Wong, “Orthogonal Defect Classification -- A Concept for Process Measurements”, IBM Research Report, September 1992</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 66 ><NOBR><div>  <A NAME="dem91"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A><B>[DEM91]</B></div> </NOBR></tD> <tD VALIGN=TOP WIDTH="474"><div> Deming, W. Edwards, <I>Out of the Crisis</I>, Massachusetts Institute of Technology Center for Advanced Engineering Study, Cambridge, Mass., 1991.</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 44 ><NOBR><div> <B> <A NAME="jon_91"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>[JON 91]</B></div> </NOBR></tD> <tD VALIGN=TOP WIDTH="474"><div> Jones, Capers, <I>Applied Software Measurement</I>, McGraw Hill, New York, 1991.</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 45 ><NOBR><div> <B> <A NAME="jon_95"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>[JON 95]</B></div> </NOBR></tD> <tD VALIGN=TOP WIDTH="474"><div> Jones, Capers, <I>Assessment and Control of Software Risks</I>, Yourdon Press, Englewood Cliffs, N.J. 1995.</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 66 ><NOBR><div> <B> <A NAME="lev93"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>[LEV93]</B></div> </NOBR></tD> <tD VALIGN=TOP WIDTH="474"><div> Levinson, Nancy G. and Turner, Clark S., An Investigation of the Therac-25 Accident, <I>IEEE Computer</I> Vol. 26, No.7, pp.18-41</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 44 ><NOBR><div> <B> <A NAME="mag93"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>[MAG93]</B></div> </NOBR></tD> <tD VALIGN=TOP WIDTH="474"><div> Maguire, Steve, <I>Writing Solid Code</I>, Microsoft Press, 1993</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 67 ><NOBR><div> <B> <A NAME="musa87"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>[MUSA87]</B></div> </NOBR></tD> <tD VALIGN=TOP WIDTH="474"><div> Musa, John D.;Iannino, Anthony; and Okumoto Kazahira, <I>Software Reliability -- Measurement, Prediction, Application</I>, McGraw-Hill, 1987.</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 66 WIDTH="113"><div> <B> <A NAME="qai90"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>[QAI90]</B></div> </tD> <tD VALIGN=TOP WIDTH="474"><div> “Establishing an MIS Measurement Program to Measure Quality and Productivity”, Quality Assurance Institute Research Report #4, 1990.</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 67 ><NOBR><div> <B> <A NAME="roc95"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>[ROC95]</B></div> </NOBR></tD> <tD VALIGN=TOP WIDTH="474"><div> Gardner, Rochelle, "Management Meltdown," <I>Open Computing</I>, January 1995, page 38.  (See the August 1995 <I>Quest </I>for additional data.)</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 67 ><NOBR><div> <B> <A NAME="sha93"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="1" ALIGN="bottom" WIDTH="1" HSPACE="0" VSPACE="0" ></A></B><B>[SHA93]</B></div> </NOBR></tD> <tD VALIGN=TOP WIDTH="474"><div> Shanker, A. and Udaya, “An Introduction to Assertional Reasoning for Concurrent Systems”<I>, ACM Computing Surveys</I>, Vol. 25, No. 3, September 1993.</div> </tD> </tR> <tR> <tD VALIGN=TOP HEIGHT= 16 WIDTH="113"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="113" HSPACE="0" VSPACE="0"></tD> <tD VALIGN=TOP WIDTH="474"><IMG BORDER="0" SRC="1x1.gif" HEIGHT="16" ALIGN="bottom" WIDTH="474" HSPACE="0" VSPACE="0"></tD> </tR> </TABLE></div> <bR> </td> </tr><tr> <td valign="top" colspan=2 height=32 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <A HREF="glossary.htm" TARGET="_top" TITLE="Glossary"><U><B><IMG SRC="0e711110.png" border=0 width="17" height="17" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A><IMG BORDER="0" SRC="1x1.gif" HEIGHT="17" ALIGN="BOTTOM" HSPACE="0" VSPACE="0" WIDTH="17"><B>    </B><A HREF="http://www.mosaicinc.com" TARGET="_top" TITLE="http://www.mosaicinc.com"><U><B>Mosaic Home</B></U></A><B>    </B><A HREF="index.htm" TARGET="_top" TITLE="Defect Management"><U><B>Defect Management Home</B></U></A><B>    </B><A HREF="index.htm" TARGET="_top" TITLE="Defect Management"><U><B><IMG SRC="0e411110.png" border=0 width="17" height="17" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A><IMG BORDER="0" SRC="1x1.gif" HEIGHT="17" ALIGN="BOTTOM" HSPACE="0" VSPACE="0" WIDTH="17"></div> <bR> <bR> </td> </tr></table></body>