Glossary

<body topmargin=0 leftmargin=0 marginheight=0 marginwidth=0> <table cellpadding=0 cellspacing=0 border=0><tr> <td valign="top" rowspan="3" width=200 BGCOLOR="#333366" TEXT="#080000" background="03cc8c00dkcfsz.png"> <div> <A HREF="http://www.mosaicinc.com" TARGET="_top" TITLE="http://www.mosaicinc.com"><U><B><IMG SRC="17454400.png" border=0 width="84" height="64" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A></div> <div> <A HREF="modelmain.htm" TARGET="_top" TITLE="Defect Management Process"><U><B>Defect Management Process</B></U></A></div> <div> <A HREF="dprevention.htm" TARGET="_top" TITLE="Defect Prevention"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Defect Prevention</B></U></A></div> <div> <A HREF="delbaselining.htm" TARGET="_top" TITLE="Deliverable Baseline"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Deliverable Baseline</B></U></A></div> <div> <A HREF="defdiscovery.htm" TARGET="_top" TITLE="Defect Discovery"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Defect Discovery</B></U></A></div> <div> <A HREF="defresolution.htm" TARGET="_top" TITLE="Defect Resolution"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Defect Resolution</B></U></A></div> <div> <A HREF="procimprove.htm" TARGET="_top" TITLE="Process Improvement"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Process Improvement</B></U></A></div> <div> <A HREF="mreporting.htm" TARGET="_top" TITLE="Management Reporting"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Management Reporting</B></U></A></div> <bR> <div> <A HREF="implement_process.htm" TARGET="_top" TITLE="Implementing the Process"><U><B>Implementing the Process</B></U></A></div> <div> <A HREF="critmetrics.htm" TARGET="_top" TITLE="Define Critical Metrics"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Define Critical Metrics</B></U></A></div> <div> <A HREF="ident_critical_rsks.htm" TARGET="_top" TITLE="Identify Critical Risks"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Identify Critical Risks</B></U></A></div> <div> <A HREF="iprocessimprvnts.htm" TARGET="_top" TITLE="Identify Process Improvements"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Identify Process Improvements</B></U></A></div> <div> <A HREF="developplan.htm" TARGET="_top" TITLE="Develop Defect Management Plan"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Develop Plan</B></U></A></div> <div> <A HREF="pilotproject.htm" TARGET="_top" TITLE="Pilot the Defect Management Process"><U><B><IMG BORDER="0" SRC="Symb075c00b700c8ffffff00.png" HEIGHT="13" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Pilot the Defect Management Process</B></U></A></div> <bR> <div> <B>Glossary</B></div> <div> <A HREF="references.htm" TARGET="_top" TITLE="References"><U><B>References</B></U></A></div> </td> <td valign="top" colspan=2 height=60 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <B>Glossary</B></div> <div> </div> </td> </tr><tr> <td valign="top" height=388 colspan=2 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <B><IMG BORDER="0" SRC="Symb075c00b7011800000000.png" HEIGHT="19" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">DEFECT.</B> An instance of one or more <I><B>baselined</B></I><B> </B>product components not satisfying their given set of requirements.   A product is <I><B>baselined</B></I> when it reaches a predefined milestone in its development and is placed under change control. Defects are identified during product construction as the result of the verification portion of the refinement process, or they are identified as a result of failures during product operation, or as the result of unplanned discoveries.  A defect is <I><B>discovered</B></I> when the defect has been formally brought to the attention of the developers, <B>and</B> the developers acknowledge the defect is valid.</div> <bR> <div> <B><IMG BORDER="0" SRC="Symb075c00b7011800000000.png" HEIGHT="19" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Business Environment</B>.  The external system of people, procedures, and machines organized to supply a given set of products and services to its customers and internal users.</div> <bR> <div> <B><IMG BORDER="0" SRC="Symb075c00b7011800000000.png" HEIGHT="19" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Business Problem</B>.  An opportunity or legal requirement to reduce costs, increase value, and generally improve some specific subset of the business environment.</div> <bR> <div> <B><IMG BORDER="0" SRC="Symb075c00b7011800000000.png" HEIGHT="19" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Change</B>.  An alteration in the business environment or the given business problem.</div> <bR> <div> <B><IMG BORDER="0" SRC="Symb075c00b7011800000000.png" HEIGHT="19" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Product Definition</B>.  That particular segment of the generic IS process consisting of:</div> <bR> <div> <IMG BORDER="0" SRC="Symb075c002d011800000000.png" HEIGHT="19" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">The initial recognition and subsequent identification of the given business problem.</div> <bR> <div> <IMG BORDER="0" SRC="Symb075c002d011800000000.png" HEIGHT="19" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">The initial representation of a proposed product which, when implemented, would provided a solution to the given business problem.  This initial representation is in the form of a business requirements document.</div> <bR> <div> <B><IMG BORDER="0" SRC="Symb075c00b7011800000000.png" HEIGHT="19" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Product Construction</B>.  That segment of the IS process consisting of:</div> <bR> <div> <IMG BORDER="0" SRC="Symb075c002d011800000000.png" HEIGHT="19" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">A specific sequence of representation and validation steps, which successively translate the original representation of the business problem into lower and lower levels of refinement until a set of software, administrative procedures, documentation, and hardware components are realized, i.e. the product.</div> <bR> <div> <IMG BORDER="0" SRC="Symb075c002d011800000000.png" HEIGHT="19" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">A disciplined set of management, organizational, technical, and administrative methodologies and tools, which are designed to ensure that the sequence of representation and validation steps are applied in a reliable and predictable manner to produce a product that will represent a solution to the original business problem.</div> <bR> <div> <B><IMG BORDER="0" SRC="Symb075c00b7011800000000.png" HEIGHT="19" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Product Operation</B>.  That segment of the IS process consisting of:</div> <bR> <div> <IMG BORDER="0" SRC="Symb075c002d011800000000.png" HEIGHT="19" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Installing the product into a given hardware, operating, procedural, and data environment.</div> <bR> <div> <IMG BORDER="0" SRC="Symb075c002d011800000000.png" HEIGHT="19" WIDTH="24" ALIGN="bottom" HSPACE="0" VSPACE="0">Operating the product so that it properly alters the original business environment and thus represents an implementation of the solution of the given business problem.</div> </td> </tr><tr> <td valign="top" colspan=2 height=32 BGCOLOR="#FFFFFF" TEXT="#080000"> <div> <A HREF="implement_process.htm" TARGET="_top" TITLE="Implementing the Process"><U><B><IMG SRC="0e711110.png" border=0 width="17" height="17" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A><A HREF="references.htm" TARGET="_top" TITLE="References"><U><B><IMG SRC="0e511110.png" border=0 width="17" height="17" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A><B>     </B><A HREF="http://www.mosaicinc.com" TARGET="_top" TITLE="http://www.mosaicinc.com"><U><B>Mosaic Home</B></U></A><B>    </B><A HREF="index.htm" TARGET="_top" TITLE="Defect Management"><U><B>Defect Management Home</B></U></A><B>     </B><A HREF="index.htm" TARGET="_top" TITLE="Defect Management"><U><B><IMG SRC="0e411110.png" border=0 width="17" height="17" ALIGN="BOTTOM" HSPACE="0" VSPACE="0"></B></U></A><IMG BORDER="0" SRC="1x1.gif" HEIGHT="17" ALIGN="BOTTOM" HSPACE="0" VSPACE="0" WIDTH="17"></div> <bR> </td> </tr></table></body>